FACE MASK FAQ

MASK QUESTIONS:

Q. Can I wear these over an N95 or other surgical type masks? 

A. Yes, our customers have been very happy with how these mask fit on top of their essential work masks. We recommend the LARGE 8-inch ear strap loops as cover or for Big Chris, and the REGULAR 5-inch ear strap loops to wear alone on regular sized heads.

Q. Do your masks fit kids? 

A. Our masks will typically fit kids over 7, however, they were designed for adults. 

Q. Can I clean these masks?

A. Yes. Machine wash and dry our mask as much as you like with out any deterioration of the print.                                                                                        

SHIPPING

Q. When will the masks ship? 

A. Normally, all mask orders are custom made on-demand and will be available to ship in 5-7 business days. 

DUE TO THE RESTRICTIONS IMPOSED ON THE HEALTH AND SAFTEY OF OUR WORKERS AT OUR ON_DEMAND FACTORY, PRODUCTION BANDWIDTH IS LIMITED. 
PLEASE ALLOW UP TO 1 MONTH FOR DELIVERY OF FACE MASKS. 
OUR PRODUCTION TEAM IS WORKING AS QUICKLY AND SAFELY AS POSSIBLE.
ALL ORDERS WILL BE FULFILLED IN TIME. 

Q. Where do the masks ship from?

A. The masks are produced and shipped directly from Los Angeles, California, USA 

Q. Why does it take so long to ship? 

A. Because of high demand and employee safety, it will take longer for orders to be fulfilled.

Q. Why didn't I receive my entire order?

A. In order to ship items as quickly as possible, we may have to split your order. Don't worry, your other items will arrive in an additional shipment as soon as possible.                                                   

CUSTOMER SUPPORT

Q. How can I contact you with a question or issue?

A. You can reach our customer support team here:  orders@bigchrisart.com