Refund policy

RETURNS & EXCHANGES. All sales are final on protective gear, (face mask, neck gaiters, compressions arm sleeves) swimsuits, original art and commissions.  BigChrisArt.com will review replacement/return requests for the following issues: faulty product such as a hole in a product, a print error relating to quality or incorrect image if it is our fault. BigChrisArt.com will only consider returns that are within 30 days of the date of sale.  BigChrisArt.com is not responsible for incorrectly provided addresses that result in lost or misdirected packages. If packages are returned to us for any reason and need to be reshipped the seller must pay the cost of the re-shipment. Size exchanges or general returns/exchanges are not the responsibility of BigChrisArt.com and sellers must resubmit and pay for this type of order. BigChrisArt.com will only refund the amount paid to BigChrisArt.com for the production or shipping of the product.

ORDER CHANGES/CANCELLATION. Orders can be updated when in status as NEW. Once the orders have gone into PROCESSING they cannot be edited or canceled without. Since all product blanks are ordered custom, canceling an order that is processing may still result in fees for either blank products or for the full printed products. Canceled orders that have not been shipped whether printed or not cannot be stored or saved for future orders. Canceling an order in your e-Commerce cart does NOT cancel the order at our fulfillment house. Once an order goes into processing we can NOT guarantee that it can be canceled and do not guarantee refunds.